Now, what I really wanted to say regarding customer service representatives who suck is:
Fuck them.
I was a CSR for a cable company for 7 years. I was never nasty, unhelpful, beligerent, or bitchy to my customers. And let me tell you, dealing with irate cable customers can tax even a Saint.
I love the line one rep gave me after informing me that because I was not working I could not get GHI medical insurance: "Is there anything else I may help you with today?"
I know it is a company policy for a rep to say that. I use to have to say it all the time. It is without a doubt one of the most idiotic question to ask a customer.
Here is what went on in my head when she said it
1. "Yeah, can you fuck yourself?"
2. "Yeah, you can let your supervisor know that I want him or her to go fuck themselves"
3. "Do you really want me to answer that?"
I actually said, "No, considering you have been of no help to me so far, I doubt there is anything else I would ask of you or your company.
Okay, so I was a little nasty.
Which brings me to my next encounter. I am sure there are competent cashiers in this country. I have just been not getting on their lines. I was a cashier twice in my life. I learned how to make change. It is not rocket science.
I go food shopping and get on a line to check out. A customer who had checked out two people before me comes back to the girl and says you short changed me. SHE COULDN'T COUNT OUT THE CHANGE THE COMPUTER GENERATED RECEIPT SAID TO GIVE THE CUSTOMER.
Good lord, your moron, all you have to do is match up the cash to the receipt.
And this leads me to something mentioned on CK when I commented that I did not think the average person understood calories and just how much is in fast food. Some one totally disagreed with me. You know I will accept when I am wrong but I wasn't. Did not argue the point on CK though. Enough drama.
People, if you ask the average person how many calories, proteins, fats, carbs are in a mcdonalds cheeseburger and a small fries you will get a a large amount of individuals who will under estimate the amount by about 40-60%.
The average person is not educated enough about eating properly and getting the right nutrition. If they were, Fast food would be obselete.
Ah, I feel better.
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2 comments:
People do not WANT to get it, sometimes. You tell someone a Big Mac is over 600 calories and they either say, "But I don't eat all day (meaning they skip breakfast & snacks) so I can have it", or they are clueless and will continue to stay clueless.
The problem I see is exactly the fact that people don't want to get it.
And, BTW, I think your CSR and cashier examples are perfect examples of people who don't want to get it.
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